Cancellation Policy

1. Objectives and Background

 

Reset Therapies is committed to providing the best service in a timely manner. We aim to accommodate your needs.

 

Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being met. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.

 

We provide a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.

 

2. Cancellation Process

 

We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment timeslot.

 

You may cancel or reschedule by contacting us by:

 

a) phone – +61 456 580 960

 

b) email – andrewdibtherapies@gmail.com

 

c) through the contact form at https://www.resettherapies.au

 

We require a minimum of 24 hours’ notice for cancellation. Please inform us prior to your scheduled appointment to notify us of any changes or cancellations.

 

If no prior notice or the notice given is not provided within the minimum notice period, you may be charged a cancellation fee (see below) for the missed appointment.

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2.1 Late Arrivals

 

Late arrivals may only potentially be extended to the remaining time of the scheduled appointment. If you are late 30 minutes past your appointment start time we will have to reschedule/cancel the appointment, which may incur a cancellation fee.

 

 

3. Cancellation Fee

 

a) Will be the standard appointment fee.

 

b) The cancellation fee is the sole responsibility of the client and must be paid in full.

 

 

4. Acceptable circumstances for waiving cancellation fees

 

We understand that plans may change due to uncontrollable and external circumstances. Missed appointments may stem from a family emergency or medical reason etc. Therefore, cancellation due to such circumstances will not incur a cancellation fee. Having cancellation fees waived require approval from the practice director.

 

5. Refund policy

 

If the notice of cancellation is given before the scheduled appointment, Andrew Dib Counselling will refund any payment received for an appointment.

 

6. Questions

 

Our practice firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to Reset Therapies.

 

7. Agreement

 

We ask that in signing our intake form you acknowledge that you have read, understood and consented to this Cancellation Policy.